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<\/p>\nThe worst thing about a rude message is the author presuming you\u2019ll respond to a complaint or request when his communication lacks any hint of civility.<\/p>\n
When confronted with an obvious violation of good manners, you can easily delete the email without upsetting anyone who is aware of politeness standards. You can also punt the request to a co-worker, but that would make you the bad guy. It\u2019s best to respond but\u00a0take certain steps to ensure your response is a solicitous one, and then move on to other, more pleasant tasks.<\/p>\n
To ensure you don\u2019t send a scathing reply in response to the offensive email, close the message after you read it, flag it for follow-up and move on to another task.\u00a0 This will help you focus on something else, rather than sit and simmer about the rude email. When you deal with the message later, after you\u2019ve had a chance to separate the subject of the message from its tone, you\u2019ll be better prepared to create a congenial and rational response, rather than an emotional one.<\/p>\n
If you can\u2019t just delete the rude email, but rather must issue a response, don\u2019t over-invest in the process. The text expansion utility can help you in this regard. The utility will automatically enter long blocks of text that you create in advance based on a few keystrokes that you type. By limiting the time you commit to your response, your emotional investment will be less as well.<\/p>\n
It might be tempting to send a rude email in return, but remember the goal of the sender may have been to get your attention and perhaps make you angry \u2013 so it\u2019s best to ignore the person and handle the issue. If you allow yourself to be baited, things may get worse.<\/p>\n
After waiting a few hours to respond, you\u2019ll be able to focus on the problem or issue that was the origin of the email rather than its tone. Identify an appropriate solution and convey the information to the originator of the rude email.<\/p>\n
If you can\u2019t solve the problem, tell them so and the reason you can\u2019t. If appropriate, tell them you\u2019ll convey their concern to the appropriate department or person for handling.<\/p>\n
It\u2019s best not to transmit an email unless you\u2019ve had the time to review it carefully first. While some messages contain so few words that it would be difficult to misinterpret their intent, a reader can easily misconstrue a lengthier one. So study the message carefully, particularly if the subject is a delicate one. When you\u2019re confident your message is a helpful and amiable one, send it.<\/p>\n
People tend to mull over issues even after they\u2019ve dealt with them. But there\u2019s nothing you can do about a person who chooses to send a rude email. Spare yourself the frustration by issuing your response to the offending message and then moving on to another message or work task. You have more important issues to deal with and more gracious people to help.<\/p>\n","protected":false},"excerpt":{"rendered":"